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We will provide delivery service for customers who purchase from our Website to almost anywhere in New Zealand. However, all products set out in your order are subject to product availability. If an ordered is out of stock, we will notify customers via email and let them know the waiting time. Otherwise, we can refund the total amount of the order by using the same payment method.
All orders will be packed and despatched in 24 hours once the payment is accepted (except weekends and holidays). Please refer to the following estimated time frame for NZ & AU delivery. It will take an extra 2 to 3 working days for the rural areas in NZ. AU rural delivery is depends on the courier service policy.
Estimated delivery times (in business days - weekends and public holidays not included):
|Metro Areas||DHL||Standard Shipping|
|Adelaide||1 - 2||8-15|
|Alice Springs||2 - 4||12-20|
|Ballarat||1 - 3||8-15|
|Brisbane||1 - 2||8-15|
|Cairns||2 - 4||8-15|
|Canberra||1 - 2||8-15|
|Darwin||2 - 4||12-20|
|Melbourne||1 - 2||8-15|
|Perth CBD||1- 3||8-15|
|Sydney||1 - 2||8-15|
|Hobart||2 - 4||8-15|
|All Regional/Rural addresses outside of the metro area.||Add 1 - 4 Days||Add 1 - 5 Days|
|New Zealand||----||1 - 2|
We highly recommend DHL Express shipping on all orders - it's extremely fast, avoids any customs clearance issues, and has excellent tracking every step of the way.
If you choose NZ Post eParcel shipping option, please bear in mind that NZ Post eParcel shipping service is not instant. Australia is a very large country, it takes time for Australia Post to deliver parcels.
NZ Post eParcel Standard shipping is not an express courier service.
DHL Express is a way better option if you would like to ship your order to Australia. Now you can expect your order deliver to Australia sound and save within only 3 days!
Delivery cost depends on the weight of parcel and it will automatically calculate by system once you entry your address when you checking out. The fee is $20 NZD for parcel weight under 0.5kg and $24 NZD for parcel weight between 0.5kg - 2kg.
Orders placed and paid for before 12.30pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day.
Worried about your package being seized by customs? Don't be. DHL handles customs clearance shipments are aware of state laws, and special measures are taken to ensure hassle free delivery.
All international shipments require a signature on delivery.
Once your order has been handed over you will receive an automatic email notification with a link you can use to track your package.
Shipping Lithium-ion to Australia
Since we get orders from customers, we will guarantee the safety of all products in the order. We will wrap fragile products with bubble paper. We will make sure all products intact when they are leaving. We are also responsible for product damage. When customers get the parcel, please make a signature on the parcel and open the parcel to check if there is any damage. If there is some damage, show the delivery person and contact us immediately. We will organise another delivery or refund for customers.