We will provide delivery service for customers who purchase from our Website to almost anywhere in New Zealand. However, all products set out in your order are subject to product availability. If an ordered is out of stock, we will notify customers via email and let them know the waiting time. Otherwise, we can refund the total amount of the order by using the same payment method.

 

SECTION 1 - SHIPPING TIME 

All orders will be packed and despatched in 24 hours since the payment is accepted. We try to delivery all products within 2 to 5 days, because couriers do not do delivery on weekend. For the weekdays, the most orders in urban place will be under overnight delivery and 2 days to South Island. It will be 2 to 3 days delivery for the rural address.

  • Urban North Island: 1 to 2 days except weekend
  • Rural North Island: 1 to 3 days except weekend
  • South Island: 1 to 3 days except weekend

We ship around New Zealand. Delivery cost will depend on the size and weight of parcel and the delivery location. 

 

Shipping to Australia

For Australian orders we offer shipping via DHL Express and NZ Post

NZ Post.

Delivery cost depends on the weight of parcel and it will automatically calculate by system once you entry your address when you checking out. The fee is $15 NZD for parcel weight under 1kg and $20 NZD for parcel weight between 1kg - 2kg. The typical delivery timeframe is 8-12 working days. Orders placed before 3pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day.

DHL Express

DHL Express is a way better option if you would like to ship your order to Australia. Now you can expect your order deliver to Australia sound and save within only 3 days! 

Delivery cost depends on the weight of parcel and it will automatically calculate by system once you entry your address when you checking out. The fee is $18 NZD for parcel weight under 0.5kg and $22 NZD for parcel weight between 0.5kg - 2kg.

Orders placed and paid for before 12.30pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day.

Worried about your package being seized by customs? Don't be. DHL handles customs clearance shipments are aware of state laws, and special measures are taken to ensure hassle free delivery.

All international shipments require a signature on delivery.

Once your order has been handed over you will receive an automatic email notification with a link you can use to track your package.

 

Shipping Lithium-ion to Australia

  • There must be no more than 2 lithium-ion batteries in any parcel.
  • To send Lithium-ion batteries they must remain inside the electrical equipment (such as a vaping device) that they are used for.

 

SECTION 2 - SHIPPING RATES

Due to Our Courier policy, 
  • Parcel less than 5kg to non-rural area will be charged $5.00 for each parcel, and rural area will charge $2.00 extra for each parcel.
  • Parcel less than 10kg but greater than 5kg to non-rurla area will be charged $7.00 for each parcel, and and rural area will charge $2.00 extra for each parcel.
  • Parcel greater than 10kg to non-rurla area will be charged $9.00 for each parcel, and and rural area will charge $2.00 extra for each parcel.
  • P.O Box address is special case, about shipping cost please contact our customers service.
Big and Super big parcel will be the particular price which will be displayed on check out. If you have any questions or concerns about delivery fees, feel free to email us office@dtvape.co.nz to discuss it. 

SECTION 3 - DAMAGE

Since we get orders from customers, we will guarantee the safety of all products in the order. We will wrap fragile products with bubble paper. We will make sure all products intact when they are leaving. We are also responsible for product damage. When customers get the parcel, please make a signature on the parcel and open the parcel to check if there is any damage. If there is some damage, show the delivery person and contact us immediately. We will organise another delivery or refund for customers.