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All orders placed during Wellington Anniversary weekend ( 17-20,Feb) will be processed on 21st Jan.
If you are not satisfied with the product, please return to us in perfect condition in original wrapping and we will refund to you the purchase price. We will gladly exchange or refund unused product in its original condition, within 14 days of the delivery date, accompanied by the original receipt. You will be responsible for all courier charges.
Packing errors are extremely rare, but in the event that we send you the incorrect product we will ask that you first ship the product back to us before we ship the correct product. We will reimburse the shipping costs, so please keep your receipt from the shipping company.
You can return product to DTVape online store providing all the terms and conditions of our returns policy have been met.
Step 1 ：Please send the parcel to: Unit 2, 98 Main Road, Tawa, Wellington, New Zealand, 5028
Step 2 ：We will inspect the products after arrived. Or we will send the product back to the factory to identify the issue. We do not take responsibility for items lost in transit while being returned. We recommend you use a postage service that provides tracking and delivery to the door.
Step 3 : We will process your exchange or refund once we ( or the factory/provider ) confirmed it is a manufactory faulty. ( This process could takes 1-8 weeks, if the factory/lab is in oversea)