FAQ

There are many common questions when it comes to e-liquid. Whether you are curious about our most popular flavors, ingredients, storage, or return policies, we hope to answer any questions with our e-liquid FAQ.

What is vaping?

Using a personal vaporiser as a replacement for cigarette smoking. A Vape is a device that allows you to inhale a vaporised liquid. It provides an alternative to smoking that is free of:

  • tar
  • carbon monoxide
  • particulate smoke

Vaping won't:

  • make your clothes or hair smell
  • cost you more than a dollar or two a day

How to choose ejuice?

Flavor First: The first thing to consider when buying e-liquid is the flavor. e-liquids come in almost any flavor you could think of: fruity, food, tobacco and so on.

A good rule is to start with medium strength, then adjust accordingly.

PG vs VG: The main base solution in e-liquid is either Propylene Glycol (PG), Vegetable Glycerol (VG), or a combination of both. PG provides more flavor, but produces weak vapor. VG is more viscous and has a slightly sweet taste.

Common PG to VG ratio is 40:60, and many users are satisfied with the flavor and the amount of vapor this mix produces

What PG/VG ratio should I use?

Throat Hit – If you enjoy a sharp throat hit when vaping then you’ll prefer a high PG vape.

Smoothness – High VG fluid tends to give a much smoother feeling on the throat, with a more substantial ‘thicker’ mouthfeel.

Stealth Vaping – If you want to keep your vaping lowkey in public then high PG is the way to go.

Cloud chasing – Cloud chasing involves exhaling dense clouds of vapour, the thicker the better.

How long do I have to charge my device?

We do recommend you to read the instruction of different device before charging. On average a battery will take between 2 hours and 2.5 hours to charge fully. You will know it is fully charged when the LED light goes out.

How long does the charge last?

A fully charged battery provides up to 150 puffs. Inhaling 5 to 7 times is comparable to smoking a full cigarette so it depends on your usage.

How often should I change a coil?

Your coil should be changed if you experience any of the following:

  • Reduced flavor/vapor production
  • Leakage issues
  • Gurgling
  • Burnt taste
  • Lingering flavors
  • Uncanny ohm readings
  • Dissatisfaction with your vape in general

How to inspect my device is leaking?

  • Step 1: Faulty Atomizer Coil:
  • Step 2: Check Your Wattage Setting:
  • Step 3: Inspect the Airflow Control Valve:
  • Step 4: Make Sure Everything is Assembled Correctly:
  • Step 5: Look for Cracks:
  • Step 6: Check All Seals and O-Rings

How to protect vaping bettery?

  • Handle your mod with care.
  • Don’t cut corners.
  • Use the correct coils.
  • Store safely.
  • Use the correct charging cable.
  • Don’t overcharge.
  • Dispose of dead batteries safely.

Why e-juice is sucking into my mouth?

  • You’re overfilling your tank.
  • You’re attempting to inhale vapor too quickly.
  • You’re holding your e-cigarette at the wrong angle.
  • Your e-cigarette is leaking.
  • You’re using the wrong kind of e-juice.

How do you ensure the quality of PG/VG?

We only use USP standard, Kosher certified PG and VG in our e-liquids. These provide minimum odor, which can influence the overall taste. 

How do you select reliable suppliers?

We have our own very strict standards for supplier selection and a rigorous validation process to ensure potential suppliers meet these requirements. We always check the history of our suppliers and personally visit almost all of them to verify their 9001/GMP standards. 

What are Diacetyl, Diethylene glycol (DEG), Acetoin and Acetyl Propionyl? 

Diacetyl is a common flavor component that many brands use and which has been in the news quite a bit recently. However, it has been found to have a negative health impact when inhaled over long periods of time. This is why we never put it in our products!

Other flavor components with potentially adverse health effects include Acetoin and Acetyl Propionyl. They adversely affect respiratory health (lung irritants) and we do not use them in our products.

Diethylene glycol (DEG) can often be found in lower quality PG. It has also been proven to be harmful to your health when vaped. Because we use use only very high quality raw materials, our products do not contain DEG, but we routinely test for the presence of it in every batch.

Do you use natural extracts?

It is popular in the vaping industry to claim ‘made with natural extracts’. The fact is that many natural extracts, when inhaled, contain impurities and harmful (though naturally occurring) chemicals such as diacetyl or acetoin. These levels can be anywhere from 1000 to 10,000 times the limits we set for ourselves. For this reason, we do not specifically favor natural extracts unless they meet our purity requirements.

Do your e-liquids contain alcohol?

Some of our flavors do contain alcohol, but not enough to have any effect on the consumer. Alcohol is normally used as a solvent for some of our raw materials, so it is a necessary part of the production process. 

Do you use water in your e-liquid?

We don’t routinely use water in our products. We discovered very early in our careers that the atomization process is much worse with high water content, so we try to keep water content to a minimum.